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How cashsweep Handles Your Personal Data

Your account information stays with us — not passed around, not sold, not used for anything outside what you agreed to when you joined.

No data sold to third partiesTouch 'n Go eWallet & Boost transaction data handled separatelyAccount deletion on requestSSL-encrypted data in transitContact our team any time to review your data
cashsweep How cashsweep Handles Your Personal Data
DATA CONTACT PATHS

How to Reach Us About Your Privacy Rights

Any data request — whether you want to see what we hold, correct a detail, or close your account entirely — goes through our support team. We aim to respond to data access requests within a reasonable period; complex deletions may take a few extra days depending on account history. Reach us through any of the channels below.

Live Chat The fastest way to raise a data query. Start a live chat session from any page on cashsweep and our team will log your request immediately.
Email Support Send your request in writing to our support address. Include your registered account email so we can locate your record and respond accurately.
Account Settings Some data updates — like your contact number or linked e-wallet — can be handled directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Information

Data protection is not a checkbox for us — it is built into how the account system works. SSL encryption covers every connection between your device and our servers, whether you are on a mobile browser or accessing via the desktop site. Cookies track session state and your lobby preferences; they do not profile you for outside advertising networks. Your payment method data — whether a Touch 'n Go eWallet reference number or a DuitNow transfer ID — is held only as long as it is needed for transaction reconciliation, then archived under access controls.

SSL Encryption

All data moving between your device and cashsweep is encrypted in transit. This covers login, account updates, and every payment step including GrabPay and Boost confirmations.

Cookie Policy

We use session cookies to keep you logged in and remember your lobby state. We do not use tracking cookies that follow you across other websites or share your behaviour with ad networks.

Access Controls

Only staff with a specific operational reason can access your account data. Access is logged, reviewed periodically, and revoked when a team role no longer requires it.

Retention and Deletion

We keep account data while your account is active. After closure, we retain only what applicable rules in supported regions require, then delete the rest on a scheduled cycle.

Your Questions About This Privacy Policy Answered

The questions below cover the data rights, cookie practices, payment data handling and account deletion topics we hear most often. If your question is not here, our live chat team can help you directly.

We collect your name, email address, contact number and the account activity records generated by your deposits and withdrawals. Payment method references — such as your Touch 'n Go eWallet or GrabPay transaction IDs — are also stored for reconciliation purposes.

Only with the payment processor completing your transaction, and only the data they need. For example, a Boost transfer shares the amount and your reference with Boost's own system — nothing beyond that leaves our environment.

Contact us via live chat or email with your registered account email address. We will locate your record and send you a summary of the data we hold. Complex requests may take a few additional business days to compile.

Yes. Submit a deletion request through live chat or email. We will close your account and remove your data, retaining only what applicable rules in the regions we operate require us to keep for a defined period.

We use session and preference cookies — these keep your lobby state and login active. We do not use advertising tracking cookies. You can disable cookies in your browser settings, though some account functions may not work correctly without session cookies.

Yes. Whether you access the account from Kuching, Kota Kinabalu or anywhere else in Malaysia, the same data handling terms apply. Access to the platform and the rights described here are available where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.