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Terms Conditions For Your cashsweep Account

These Terms & Conditions set out how your cashsweep account, wallet top-ups and game access work before you open an account with us.

Account RulesPayment TermsGame AccessUpdated Policy

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How Our Lobby Terms Apply To You

cashsweep Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening a cashsweep account means you accept the Terms & Conditions as they stand at that moment, and we may update specific clauses — for example around payment processing or game availability — as our catalogue changes. Access to the lobby, including live tables like Royal

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Baccarat, slot rooms such as Malacca Strait Slots and Wave Crash Game, and sportsbook markets covering football and badminton, depends on local law and is available only where it permits. You're responsible for keeping your login details private and for confirming your jurisdiction allows online play
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before you fund your account wallet through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We reserve the right to pause or review an account where the verification step on a withdrawal flags something inconsistent with the details you registered, and we'll explain the reason
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through the same channel you used to reach us. Clauses covering bet settlement, voided rounds, and how disputed outcomes on games like Takraw Kick Slots or Fisherman Boat Slots get resolved sit inside the full terms document linked from your account dashboard. If a clause is
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updated, the revised version takes effect from the date posted, and continued use of your account after that date counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

Where To Ask About These Terms

If a clause in these Terms & Conditions reads unclear, don't guess — ask us directly before you deposit or withdraw. We keep a record of every policy query raised through live chat so repeat questions about account verification or payment-method eligibility get answered consistently. Reach out through the channels below, and mention the specific section number if you're referencing a clause from the full terms document linked on your account page; it speeds up the reply and keeps the answer tied to the exact wording you read.

Live Chat Open live chat from your account dashboard to ask about a specific clause — verification steps, wallet funding rules via Touch 'n Go eWallet or Boost, or how a disputed round gets reviewed.

Email Support Send a written query when you need a clause explained in detail or want a reference you can keep; we reply using the same thread so the policy answer stays attached to your account record.

Account Help Center Check the terms document linked on your account page first — most questions about GrabPay eligibility, login security or withdrawal verification are answered there before you need to contact us.

DATA & ACCOUNT SAFETY

How We Handle Your Policy Data

Your account record under these Terms & Conditions includes the login details, payment-method confirmations and verification documents you submit — we store these only as long as needed to resolve disputes or confirm a withdrawal. Cookies on cashsweep keep your session active and remember your language preference; they don't track payment PINs or wallet passwords, which stay encrypted on our end. If you want a copy of what's on file or need a clause in your data-handling terms clarified, the request goes through the same support channel as any other policy question, and we confirm receipt before acting on it.

Account Security

We ask for a one-time password sent to your registered number whenever you log in from a new device, which keeps the account tied to these Terms & Conditions matched against your verified details.

Cookie Use

Session cookies keep you logged into your account wallet and remember your preferred language; they don't store Touch 'n Go eWallet or Boost credentials, which you enter directly with the provider app.

Data Retention

We keep verification records and payment confirmations for as long as a dispute or withdrawal review stays open, then remove what's no longer needed under the retention clause in the full terms.

Request Changes

To correct a detail on your account or ask about a data clause, write in through support with your account reference; we confirm what's on file before updating anything tied to your profile.

Terms & Conditions Questions Players Ask

Yes — we may update specific clauses as our games or payment options change, and the revised version takes effect from the date it's posted; using your account afterward counts as acceptance of the update.

Access depends on local law and is available only where it permits, so check your own region's rules before funding your account through Touch 'n Go eWallet, Boost or GrabPay.

Disputed rounds on games like Royal Baccarat or Wave Crash Game are reviewed against the settlement clause in the full terms document, and we explain the outcome through the support channel you used to raise it.

Reach out through live chat or email and reference the clause number from the terms document linked on your account page; we reply on the same thread so the answer stays tied to your query.

No single clause locks you to one rail — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX each carry their own eligibility note inside your wallet screen, separate from the general account terms.

We can pause or review an account when a withdrawal's verification step flags something inconsistent with your registered details, and we'll explain the reason through the same channel you used to contact us.

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